Effective 19 June 2026
These terms apply when you interact with Vendwa, an AI assistant operated by BestDid that helps shops sell on WhatsApp, Instagram, and Facebook Messenger. By messaging a shop that uses Vendwa, you agree to these terms.
Vendwa is an automated assistant that chats on behalf of a shop (the "Vendor") — answering questions, sharing products and prices, discussing them, and taking orders. It is not a bank, a payment service, or a delivery company. The Vendor remains responsible for its products, prices, stock, fulfilment, and customer service.
Under Ghana's Data Protection Act, 2012 (Act 843), the Vendor is the data controller for its customers' chats and orders and BestDid is the Vendor's data processor for those chats; BestDid is the controller of Vendor and staff account information. How we handle personal data is set out in our Privacy Policy.
Prices, availability, and any discount the assistant discusses are indicative and subject to the Vendor confirming and fulfilling the order. An order is not final until the Vendor confirms it. The Vendor may decline or cancel an order (for example, if an item is out of stock).
Vendwa does not handle payments. You pay the Vendor directly using the Mobile Money details the assistant provides. Any payment dispute is between you and the Vendor.
If you are a shop owner subscribed to a Vendwa plan, your subscription payments are covered by our Refund Policy.
Please use the service lawfully and respectfully. Do not send unlawful, abusive, or harmful content, attempt to disrupt the service, or impersonate others.
The service is provided "as is". Automated assistants can occasionally make mistakes; always confirm important details (price, item, delivery) with the Vendor before paying. To the fullest extent permitted by law, BestDid is not liable for indirect or consequential losses arising from your use of Vendwa, and nothing in these terms limits rights you have under Ghanaian consumer-protection law.
Our handling of your information is described in our Privacy Policy.
These terms are governed by the laws of the Republic of Ghana.
BestDid (Vendwa) — support@vendwa.com.