Effective 19 June 2026
Vendwa is an AI assistant, operated by BestDid, that helps shops sell on WhatsApp, Instagram, and Facebook Messenger. When you message a shop that uses Vendwa on any of these channels, you are chatting with an automated assistant acting on that shop's behalf. This policy explains what information we handle, why, and your choices.
The shop you are messaging (the "Vendor") decides what to sell and uses Vendwa to answer you and take orders. BestDid operates the Vendwa service that processes the chat on the Vendor's behalf. For questions you can contact us at privacy@vendwa.com or ask the shop directly.
We do not ask for or store card numbers or banking PINs. Vendwa does not take payments (see "Payments" below).
Our legal basis is your consent and the steps needed to respond to your request and complete a sale you ask for, consistent with Ghana's Data Protection Act, 2012 (Act 843). By messaging the shop, you consent to this handling.
We do not sell your personal information.
Vendwa does not process payments and cannot see your payments. When you choose to buy, the assistant shares the shop's Mobile Money (MoMo) details so you can pay the shop directly. Any payment is between you and the shop.
We keep conversations and orders for as long as needed to serve the shop and complete and record sales, and as required by law. Short-lived technical records used to avoid processing the same message twice are deleted automatically after about seven days. You may ask us to delete your data (see "Your rights").
Under Ghana's Data Protection Act, you may ask to access the personal information we hold about you, correct it if it is wrong, or request that we delete it. To make a request, email privacy@vendwa.com, or see our Data Deletion page. You can also stop the conversation at any time by not replying, or by blocking or reporting the shop on the channel you used (WhatsApp, Instagram, or Facebook Messenger).
Conversations and orders are stored in a secured, access-controlled database, and access is limited to the shop and authorised BestDid staff. No system is perfectly secure, but we take reasonable measures to protect your information.
Shops that use Vendwa manage their shop through a dashboard. The shop owner and any staff they invite have their own sign-in accounts. For people with a Vendwa account, we handle:
Why: we handle this to run the dashboard, keep accounts secure, prevent fraud (such as someone changing a shop's payout details), and give the shop owner an oversight record of activity in their own shop. Our basis for this is our and the shop's legitimate interest in keeping the account and its funds secure, consistent with Ghana's Data Protection Act, 2012 (Act 843).
Who can see the activity log: the shop owner can see each of their staff members' sign-in history and the sensitive changes they make, within that owner's own shop. Staff cannot see other staff members' logs. Authorised BestDid staff may access logs to operate and secure the service. This is for security and oversight only — we do not record the content of staff members' private messages and do not track staff outside Vendwa.
How long we keep it: we keep security and activity records for up to 365 days, after which they are automatically deleted.
Your rights: if you have a Vendwa account, you can ask what we hold about you, correct it, or ask us to close your account, by emailing privacy@vendwa.com. Where we still need to keep certain security records to protect the shop or to meet a legal duty, we will keep those for the period above and explain what we have kept and why.
Vendwa is intended for adults shopping with the participating shops and is not directed at children.
We may update this policy from time to time. The "Effective" date above shows when it last changed.
BestDid (Vendwa) — privacy@vendwa.com.