Vendwa

Data Deletion

Effective 19 June 2026

This page explains how to ask Vendwa to delete personal information, whether you are a shopper who messaged a shop, or a shop that uses Vendwa.

Vendwa is an AI assistant, operated by BestDid, that helps shops answer customers and take orders across WhatsApp, Instagram, and Facebook Messenger. When you message a participating shop on any of these channels, you are chatting with an automated assistant acting on that shop's behalf.

What information we hold

• For shoppers who message a shop: your channel identity as the platform gives it to us (for Instagram and Messenger this is an app-specific ID; for WhatsApp it is your number and profile name), the content of your conversation with the assistant, and any order details you provide — such as item, size, quantity, your name, and a delivery address, phone, email, or note if you give them.
• For shops (Vendors): your shop account details and the connection tokens that let Vendwa send and receive messages on your behalf.

We do not hold card numbers or banking PINs — Vendwa does not process payments. Full detail is in our Privacy Policy.

How a shopper requests deletion

Email privacy@vendwa.com with the subject line "Delete my data" and include:

• the name or @handle of the shop you messaged;
• the channel you used (WhatsApp, Instagram, or Facebook Messenger);
• the @handle, username, or phone number you messaged from, so we can find your conversation; and
• roughly when you last messaged the shop.

You can also simply ask the shop directly, or tell the assistant in-chat that you want your data deleted, and we will act on it.

When we receive your request we will delete the conversation, the messages, and any order records tied to your identity with that shop, from our live systems. We may keep a minimal record where the law requires it (for example, a completed-sale record the shop must retain), and we will tell you if we do and why.

How a shop requests deletion

If you run a shop that uses Vendwa and you want your shop account, connection tokens, and stored conversations deleted, email privacy@vendwa.com from your shop's registered email, or ask us in the dashboard. We will disconnect your Instagram, Messenger, and WhatsApp connections and delete your shop's data from our live systems.

How long it takes

We aim to complete deletion requests within 30 days of verifying your request. Short-lived technical records used only to avoid processing the same message twice are deleted automatically after about seven days regardless.

Contact

BestDid (Vendwa) — privacy@vendwa.com.